Cookie Policy

This Cookie Policy explains how PETS & CARE LTD (“we”, “us”, or “our”) uses cookies and similar tracking technologies when you visit our website, petscare-ltd.com. We believe in being clear and open about how we collect and use data related to you.
1. What Are Cookies?
Cookies are small text files stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, improve your browsing experience, and provide analytical information to the website owners.
2. How We Use Cookies
At PetsCare, we use cookies to ensure the core functionalities of our online store, understand how customers interact with our website, and enhance our product displays for pet beds and pet crates. Specifically, cookies help us to:
  • Keep your shopping cart updated as you browse our store.
  • Remember your preferences, such as language and the United Kingdom region settings.
  • Secure your account and prevent fraudulent transactions.
3. Types of Cookies We Use
  • Essential/Strictly Necessary Cookies: These cookies are vital for the basic operation of our store, enabling you to move around the website and use essential features like our secure payment gateways. Without these, the shopping cart and checkout processes cannot function.
  • Performance & Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most popular and see how visitors move around the site.
  • Functionality Cookies: These are used to recognize you when you return to our website, allowing us to personalize our content for you and remember your choices.
4. Third-Party Cookies & Platform Hosting
Our website is securely hosted and managed via the e-commerce platform provided by SHOPLINE HOLDINGS LIMITED.
  • SHOPLINE places functional cookies to manage your connection, stabilize checkout protocols, and analyze basic retail traffic.
  • Provider Identity: SHOPLINE HOLDINGS LIMITED (21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG; Contact: +852-81207281; Email: support@shopline.com).
  • Due to our strictly limited integration, we exclusively use secure payment tracking essential for processing orders paid with VISA and Mastercard. No tracking cookies for unsupported payment providers (such as PayPal) are deployed.
5. Managing and Disabling Cookies
Most web browsers allow you to control cookies through their settings preferences. You can configure your browser to block or delete cookies entirely. However, please note that if you choose to disable essential cookies, certain core parts of petscare-ltd.com (including the shopping cart and checkout processing) will not function properly, and you will be unable to complete a purchase.
6. Contact Us
If you have any questions or require further clarification regarding our use of cookies, please contact our support team during our regular business hours (Monday to Friday, 9:00 AM to 5:00 PM UK Time):
  • Phone: +44 1224 062364
  • Email: service@petscare-ltd.com
  • Address: Unit 2 Haudagain Retail Park, Great Northern Road, Aberdeen, AB24 2BQ, Scotland