Privacy Policy

Last updated: September 5, 2026
At PetsCare (petscare-ltd.com), operated by PETS & CARE LTD (“we”, “us”, or “our”), we are highly committed to protecting the privacy and security of our customers’ personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our online store and purchase our premium Natural Pet Beds or Pet Crates within the United Kingdom.
1. Information We Collect
To efficiently process your pet supply orders and provide professional customer support, we collect the following categories of personal information:
  • Identity & Contact Data: Including your full name, billing address, delivery address, email address, and telephone number.
  • Financial & Transaction Data: Information relating to your purchases, order history, and payment status. Please note that all transactions are processed via secure encrypted gateways. We exclusively accept VISA and Mastercard, and we do not store your full card numbers or sensitive CVV codes on our servers.
  • Technical & Usage Data: Including your IP address, browser type, time zone setting, and data on how you browse or interact with petscare-ltd.com.
2. How We Use Your Information
We process your personal information based on lawful grounds under the UK GDPR, specifically to fulfill our contract with you or to comply with legal obligations. We use your data to:
  • Process, fulfill, and ship your orders for pet beds or crates directly to your UK address.
  • Manage secure checkout transactions and prevent fraudulent financial activities.
  • Provide customer service support during our regular operational hours.
  • Comply with applicable UK legal, tax, and accounting requirements.
3. Data Sharing & Third-Party Service Providers
We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers essential to running our online store:
  • E-Commerce Infrastructure: Our website and database are securely hosted and managed by SHOPLINE HOLDINGS LIMITED (21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG; Tel: +852-81207281; support@shopline.com). SHOPLINE processes transactional data strictly on our behalf to ensure a functional retail checkout.
  • Delivery & Shipping Partners: Your delivery address and phone number are shared with our domestic UK freight and courier networks to complete deliveries within our standard 2–5 business days window.
  • Payment Processors: Transaction details are passed securely to authorized banking networks to process valid VISA and Mastercard payments.
4. Data Security & International Transfers
We implement robust administrative, technical, and physical security measures to protect your personal data from unauthorized access or disclosure. Because our technical infrastructure utilizes the international architecture provided by SHOPLINE, your data may be processed securely through cloud networks located outside the United Kingdom. All such transfers comply strictly with legal safeguarding mechanisms under the UK GDPR.
5. Your Legal Rights
Under the UK Data Protection Act, you possess the following rights regarding your personal information:
  • The right to request access to the personal data we hold about you.
  • The right to request the correction of inaccurate or incomplete information.
  • The right to request the erasure of your personal data under certain conditions.
  • The right to object to or restrict the processing of your data.
To exercise any of these rights, please contact our data compliance team via the email address listed below.
6. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data management practices, please contact us during our standard business hours (Monday to Friday, 9:00 AM to 5:00 PM UK Time):
  • Company Name: PETS & CARE LTD (Company Registration Number: 14659680)
  • Website URL: petscare-ltd.com
  • Registered & Operational Hub: Unit 2 Haudagain Retail Park, Great Northern Road, Aberdeen, AB24 2BQ, Scotland
  • Phone Support: +44 1224 062364
  • Email Support: service@petscare-ltd.com