Delivery & Shipping Policy
Thank you for shopping at PetsCare (petscare-ltd.com). Below are the terms and conditions that constitute our Delivery & Shipping Policy for our pet beds and pet crates within the United Kingdom.
1. Order Processing & Cut-off Times
- Order Cut-off Time: 2:00 PM (GMT/BST - London Time). Orders placed after 2:00 PM will be processed on the following business day.
- Handling Time: 1–2 business days (Monday to Friday). Orders are not processed or shipped on weekends or public holidays.
2. Shipping & Transit Times
All orders are shipped from our UK network to ensure your premium Natural Pet Beds and Pet Crates arrive quickly and safely.
- Delivery Location: Directly to the customer's specified address within the United Kingdom.
- Transit Time: 2–5 business days (Monday to Friday).
- Total Estimated Delivery Time: 3–7 business days from the date of purchase.
3. Payment Methods
- We exclusively accept VISA and Mastercard for all online transactions and shipping fees.
4. Hosting & Platform Verification
- This store is hosted and secured by SHOPLINE HOLDINGS LIMITED (21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG; +852-81207281; support@shopline.com).
5. Contact Information
For any inquiries regarding your shipment, please contact our customer service:
- Phone: +44 1224 062364
- Email: service@petscare-ltd.com
- Operational Address: Unit 2 Haudagain Retail Park, Great Northern Road, Aberdeen, AB24 2BQ, Scotland