Returns & Refunds Policy

At PetsCare (petscare-ltd.com), we want you and your pet to love your new natural pet bed or pet crate. If you need to make a return, please review our comprehensive policy below, which fully aligns with our Google Merchant Center standards.
1. Return Window & Eligibility
  • Return Window: Customers have 14 days from the date of delivery to initiate a return.
  • Product Condition: We accepts only new products. To be eligible for a return, your pet bed or pet crate must be unopened, in its original packaging, and have never been used. We do not accept returned items that are opened, assembled, or slightly used.
2. Return Method & Return Label
  • Return Method: All returns must be sent by mail. We do not support in-store returns or drop-off locations for online purchases.
  • Return Label: A pre-printed return label is included in the package with your original shipment. Please use this label when preparing your return package.
  • Return Shipping Address: All returns must be mailed directly to our operational warehouse:
    • Unit 2 Haudagain Retail Park, Great Northern Road, Aberdeen, AB24 2BQ, Scotland
3. Return Costs & Fees
  • Restocking Fee: There is no cost (£0.00) for restocking.
  • Currency: All transactions, refunds, and pricing calculations are processed in British Pounds (GBP £).
4. Refund Processing Time & Payment Method
  • Refund Processing Time: Once your returned item is received at our warehouse and verified to be in new, unopened condition, your refund will be approved. The amount takes 3 days to be processed and successfully received by the customer.
  • Payment Methods: Refunds will strictly be credited back to the original payment method used at checkout. We exclusively support VISA and Mastercard for all payment and refund transactions.
5. Website Hosting & Compliance
  • This e-commerce platform is securely hosted by SHOPLINE HOLDINGS LIMITED (21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG; Contact: +852-81207281; Email: support@shopline.com).
6. Customer Support Contact
  •  If you have any questions regarding your return or need assistance with your label, please contact our support team from Monday to Friday.