Terms of Service

Last Updated: 19 October 2026
Website: https://dersinghamkitchen.co.uk

Welcome to Dersingham Kitchen. These Terms of Service govern your use of our online store and the purchase of Kitchen Utensils & Gadgets (including digital scales, can openers, and ice lolly moulds). By placing an order, you agree to these Terms, subject to your statutory consumer rights under UK law.

1. Trading Entity & Hosting Information

Store / Trading Name: Dersingham Kitchen (Sole Trader)

Address: 315 Dersingham Ave, London, E12 6JX, United Kingdom

Email: support@dersinghamkitchen.co.uk | Telephone: +44 20 3302 5069

Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK Time, GMT/BST)

E-Commerce Hosting Provider: SHOPLINE HOLDINGS LIMITED

21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

SHOPLINE provides SaaS platform technology. Dersingham Kitchen is the retailer responsible for transactions. The Hong Kong address is not a customer returns depot.

2. Products & Descriptions

We make every effort to display kitchen tool dimensions, sensor capacities, and cutting mechanisms accurately. Customers should review the product page to ensure suitability for their intended culinary use.

3. Orders & Payment

All prices are displayed and settled in British Pounds Sterling (GBP / £).
We accept Visa and Mastercard only.
A legally binding contract is established upon dispatch confirmation.

4. Delivery & Returns

Delivery terms (free UK delivery, 2:00 PM UK time cut-off, 1–2 days handling, 3–7 days transit, 4–9 days total delivery) are set out in our Delivery & Shipping Policy.

Returns (30-day return window, £0.00 return shipping via prepaid label in the package, £0.00 restocking fee, 3-day refund timeline) are governed by our Returns & Refunds Policy.

5. Kitchen Tool Safety & Limitation of Liability

Customers are responsible for operating kitchen gadgets (such as rotating tin opener blades and electronic scale load cells) in accordance with provided product manuals. Dersingham Kitchen is not liable for losses caused solely by misuse, overloading scales beyond capacity, or improper cleaning. Nothing in these Terms excludes liability for death or injury caused by negligence or statutory rights under the Consumer Rights Act 2015.

6. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. This does not restrict consumers in Scotland or Northern Ireland from exercising mandatory local consumer rights or initiating proceedings in their local domestic courts.